USPS is our preferred shipping method (i.e., Priority, First Class, Parcel Post, Express Mail). We ship "Priority" unless otherwise noted. If your order is small and will ship in a bubble mailer at a lesser postage rate, we will ship your order this method. If we will be shipping glass jewelry (beads/crystals) even though a small order, we prefer Priority for your protection from shipping damages. WE CHARGE ACTUAL SHIPPING CHARGES for all US Shipments! International shipments incur $1.50 handling charge. WE SHIP WORLDWIDE! |
Orders are shipped within 24 to 72 hours after receipt if received during normal hours of operation (excluding holidays, weekends, etc.).
All orders over $20.00 will include Insurance for customers protection, unless order is shipped out of The United States. All orders shipped out of the states are shipped without insurance. If you would prefer insurance, please add this to our comment section of our order form.
No items can be returned without contacting Enchanted Treasures in advance.
Items "ordered in error" must be returned at the customer's expense and are subject to a 15% restocking charge.
Shortages:
Each order is physically checked prior to shipping. Any claim of shortage must be reported within three days of receipt of goods.
Breakage:
A Claim should be made to your local USPS office immediately upon receipt. Noticeable carton damage at the time of delivery should be noted on the delivery slip. Please save original shipping cartons and packing materials for USPS inspection.
Enchanted Treasures should be notified that USPS has been contacted and given the details regarding the breakage so that arrangements can be made to replace the damaged goods. Items will be replaced or credited at our discretion.
Hours:
Office hours are 9:00 AM to 5:00 PM (ET) Monday through Friday
For customers that prefer not to place their orders over the internet, your order may be called in to (434) 836-0099. Also for your convenience we have our fax on 24 hours at
(434) 836-4115.
We are always glad to give personal service!
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Enchanted Treasures assures top priority service in the handling of orders.
We will do our best to ship all orders quickly and efficiently.
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We look forward to the opportunity to
serve your jewelry needs
in the future.
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| Enchanted Treasures | ||
| 1377 Dodson Road Blairs, Virginia 24527 (434) 836-0099 (434) 836-4115 Fax | ||
| Email: sales@enchanted-treasures.net | ||
| Cindy A. Yates CEO |